Mattress Warranty Policy
SleepCosee Mattresses are warrantied against any manufacturing defect for a period varying from 2 to 12 years from the date of purchase. For products with 2 to 12 years warranty period, during the first year the mattress will be replaced if there is any manufacturing defects as mentioned below. During the subsequent years a prorated warranty will be applicable.
Warranty will be available only in case of product failure due to manufacturing defect.
- Product failure is limited to sagging of the core of the mattress.
- Warranty doesn’t cover depression of less than 1” up to 5” thick mattresses and 1.5” for more than 5” thick mattresses.
- If more than one mattress is bought and one of them is sagged / damaged, then the warranty can be availed only for the sagged / damaged mattress.
- Warranty will not be applicable to the wear and tear of the fabric and stitching from regular use.
- Warranty does not cover preference in comfort level and firmness.
- Warranty does not cover any damages or sagging of the mattress due to improper size and condition of the cot, uneven resting surface and improper structural design of cot.
- Warranty will not cover the damage caused due to ironing. Warranty will not be applicable to any freebies.
- Stains occurring on the mattress tapestry after unpacking or removing the packing / poly bag and subsequent use at customer end will not be covered under the warranty. (Reported within 2 days of Delivery).
- Opening of stitches (both quilt and tape edge) that is reported after 30 days of the delivery date will not be covered under the warranty.
- Quilt loose reported after 30days of the delivery date will not be covered under the warranty.
- While the company will do its best to replace the defective mattress at the earliest, the actual time required for replacement will depend on the availability of the product.
- Size variation is acceptable ±0.5” for the Length, Width & thickness of the mattresses from the specified sizes.
- Warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in air due to the surrounding environment / use of air conditioner, excessively wet surface and pouring of liquid on the mattress.
- Up on opening, the Roll Packed Mattress should come back to its specified dimensions within 48hours, if it doesn’t come back to the specified dimensions of the mattress, the product is defective. However, ±0.5” variation in length, width and thickness is acceptable as per tolerance limit.
- Warranty does not cover user inflicted damages, damages caused to the mattress due to infestation of insects, bugs, and rodents and damage due to any natural calamities.
- Warranty will be available only under the proper use of the product.
- Warranty its valid only if the product is purchased to avail warranty from an authorized COSEE dealer, COSEE distributors/ SleepCOSEE website & authorized marketplace.
- Invoice and warranty registration must be provided to avail the warranty.
- Warranty will be exercised (as per applicable terms) by replacing the damaged product with an identical product. If identical product is not available at the time of product failure a similar substitute of equal or higher value will be provided or a discount will be provided basis the pro rata calculation towards the purchase of new mattress from SleepCOSEE
- The final decision of the warranty will be made by Shree Shyam Polyfils LLP.
- Disputes, if any subject to Chennai jurisdiction.
- We currently do not offer inspection services for mattresses, furniture, and accessories at Doorsteps. For any special cases where we can provide services, the customer must pay a visit charge of Rs. 500/- per visit in Metro and Rs. 800/- in Non-metro in advance.
- This warranty policy shall be effective from the 1st of Nov2022 and supersedes any and all previous policy/ies, whether written or oral.
While we strive to offer the best user-experience to all our customers, we do understand that there might arise a situation when you will have to claim warranty. Here is how the process works:
Consider you bought a SleepCOSEE mattress with 5 years warranty for Rs. 10,000
If any defect arises in the first year, we will have the product replaced or repaired.
If the defect arises after 2 years of use, a pro-rata coupon is applicable for balance 3 years. It means that the pro-rata value in rupees will be offered as a discount for a new mattress purchase from SleepCOSEE of equivalent or higher value. It is calculated as follows:
10000/5*3= Rs. 6000/- ( the discount amount for the new SleepCOSEE mattress).
In case you encounter any issue while using our product, we recommend that you look up the product warranty details on your warranty card.
In the unlikely event of product failure, we will be happy to have it replaced or repaired. Kindly reach out to the SleepCOSEE Customer Support Team on +91 44 4853 7667 or drop an email at firstname.lastname@example.org to inform us of your need.
*Please note that warranty does not cover preference in comfort level.