Frequently asked questions

If you are shopping through Amazon, you can’t get price discounts by using our COUPON Code. But make sure you are subscribed to our mail list in order to receive them.

Yes, the prices that you see on our website are inclusive of GST.

Immediately after placing your order, you will receive an order confirmation. Later your invoice will be mailed and sent along with the product during dispatch.

We accept payments from all modern gateways which includes cards, UPI, NetBanking, and Wallets.  

You need to get in touch with our customer support to have your orders cancelled. We understand if you change your mind and request cancellation of the product before it gets dispatched. In case if the order has already been dispatched, please refer to our refund policy. To cancel your order call us or email us info@sleepcosee.com

Yes, we support Cash-On-Delivery but only on certain selected pincodes.

You can request the product to be delivered on any particular date but this advantage can only be claimed on certain pin codes.

One-day delivery is impossible as domestic shipments take atleast 2 – 7 days to transit. We can try our chances with local resellers, provided that they have the stocks readily available  

Domestic shipments usually take 2 – 7 days to reach you. This is bound to vary based on the courier service that you choose. We will be able to provide you with an estimated date once on a decide your courier service. Orders are usually dispatched within 2 business days immediately after payment.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays during which the warehouse will be closed. In these instances, we take steps to ensure that these shipment delays will be kept to a minimum.

They are free of charge. You won’t have to spend an extra penny to get your products delivered. We charge shipping charge for pillow alone.

You will be contacted by our delivery partner before they deliver your product. We need people to sign and accept the product.

Yes, they can be. If you need to change your address, you can do it anytime before your product gets dispatched. To change your address call us or email us info@sleepcosee.com

We are equipped to deliver All Over India.

We don’t currently provide a no-cost EMI.

You are eligible to return your product within 7 days from its purchase. If you exceed this limit, we won’t be able to process your return request.

You have to ship it to us.17. How soon can you process my refund?

You will receive your refund once we find that the returned product is free from any signs of damage.

You can claim your warranty for the quality of the fabric & colour bleed.

You can have your warranty claimed by calling or emailing our customer support team.

No, you won’t be charged any extra fee.when you claim your 1000-day Warranty.

You have to hand over the Invoice and make sure that your product has proper packaging without any damages.

No, you won’t be able to return the products to a store if you made the purchase online.

Cosee is an ISO Certified company which has 3 stage quality check process.

Yes, you can add a gift message to your recipient, if informed at the time of booking the order.

Yes, when you book the order, you can request for a special gift wrapping.

Minimum Order Quantity is a strict-requirement if you were to request customisations. You can call our customer support/sales team +91 44 4853 7667 and they will assist you with the process.

If you find your parcel is damaged during shipment, please reject the parcel from the courier service and get in touch with our customer service. If you weren’t physically present during the delivery, please contact our customer service +91 44 4853 7667 to know how to proceed.

Your refund or replacement will get processed as soon as the courier service completes their investigation into the claim.

Yes. You will receive a personal call from our delivery partner before they attempt to deliver the product.

As we don’t have any distributors working for us at the moment, your delivery will be processed directly by the company.

Not just festival discounts but we also have combo packs that you can try in order to pass on the benefits to your consumers. They also come with special packing.