Warranty
🛡️ COSEE Mattress Warranty Terms
At COSEE, we stand by the quality of our mattresses with dedicated warranty coverage based on the product series:
| Product Series | Products | Warranty Period |
| Eco Series | Bunk Eco, Bunk Eco Coir | 18 Months |
| Foam & Coir Series | Bunk HR Foam Mattress, Bunk Coir, Bunk Dual Coir | 5 Years |
| Flip Series | Flip HD Foam + HR Softy, Flip Ortho, Flip Latex, Flip Memory | 5 Years |
| Mesmerize Ortho Series | Mesmerize Ortho ET, Mesmerize Ortho Latex ET | 7 Years |
| Bonnel Spring Series | Bounce, Bounce Euro Top, Bounce Crown Top | 7 Years |
| Pocket Spring Series | Euphoria | 5 Years |
| Pocket Spring Series | Euphoria Plus | 10 Years |
| Pocket Spring Series | Euphoria Crown Top | 12 Years |
| Signature Series | Signature HD + Contour + Memory | 10 Years |
| Luxury Latex Series | Nirvana Synthetic Latex, Nirvana Ortho Latex, Nirvana Plus, Nirvana Pure 7 Zone Organic Latex | 12 Years |
| Speciality Series | Matrix Rebonded + HD + Grid | 10 Years |
| Travel Series | Camper Slim Rolling Bed, Camper Lux Fold Bed, Sofa Cum Bed | No Warranty / Manufacturing Defect Warranty Only |
✅ Coverage Includes:
- Manufacturing defects in the mattress core or structure
- Significant sagging (beyond 1″ for <5″ thick, or 1.5″ for thicker mattresses)
- Defects in stitching, foam, or padding
❌ Not Covered:
- General wear and tear or fabric damage
- Comfort/firmness preferences
- Improper cot usage or foundation issues
- Stains or damage post-unpacking (unless reported within 2 days)
- Misuse, ironing, or environmental damage
📞 Warranty Support:
For any warranty-related assistance, reach out to:
- Email: hello@sleepcosee.com
- Phone: +91 9500512423
Please retain your purchase invoice and register your product (if applicable) for quicker claims processing.
📉 Prorated Warranty (Applicable from Year 2 Onward for 5+ Year Warranties):
For models with warranty durations 5 years or more, a prorated refund or replacement policy applies:
How it works:
- In the first year, full replacement or repair is offered for covered defects.
- From year 2 onward, the customer will bear part of the cost as per the formula:
Customer Responsibility = (Number of Years Used ÷ Total Warranty Years) × MRP
Product Registration
Thank you for your purchase! Registering your product will help you get more efficient warranty service in the unlikely event there is a problem with your product.
